This position provides administrative, clerical and dispatch support. Maintains radio communication with field personnel regarding routine activities as well as emergency power outages. This position will also perform the Control Center Technician II duties to cover vacation / sick leave.
- RESPONSIBILITIES AND AUTHORITIES
- Provides administrative/clerical support for the VP – Engineering & Operations as well as other department personnel.
- Maintains constant monitoring of all communications including telephone, radio, and video equipment to ensure a courteous, professional, safe, and efficient response to power quality issues and outages.
- Coordinates with Control Center Operators to create the monthly after-hour dispatch schedule and ensure shift conflicts are covered including holidays.
- Creates, maintains, and coordinates a service-order based dispatching system. Dispatches crews and servicemen, as needed, to handle and restore service to member-owners including power outages.
- Monitors Outage Management System and provides information to field personnel to assist with power restoration. Assigns Hold Orders and Caution Orders.
- Manages telephone attachments in NJUNS – assigning numbers, typing, and sending request to attachers (telephone/cable companies) requesting them to attach, remove or transfer their attachments.
- Prepares and e-mails (3) month on-call schedule for Operations personnel to each office. Update on-call list weekly to reflect staffing changes.
- Provides back-up and assistance to the Control Center Technician II as needed for Operations, including work order management, contracts, easements, and other routine daily communication with engineering & operations personnel.
- Access bill and balance information and provide details to members and take payments after hours as appropriate. Refer to Non-pay Assessments for after hour re-connect dues, take payment and dispatch on call servicemen or re-connect through AMR collar. Email support staff about re-connects and after-hours payments.
- Monitor screen for SCADA alarms, identify and respond to critical issues.
- Enter inspection records from field review into excel database, file record of operations sheets and make copies of monthly inspection, input all data accordingly in excel workbooks.
- Locate faults by using SCADA information and entering information into fault locate tool on OMS and provide results to lineman on call, giving references such as landmarks or addresses.
- End of shift checks on all substation 1-shot assessments and record if cleared. If not, then communicate that to the next shift person.
- Maintain Caution and Hold Orders and log and print new sheets as needed.
- Maintain list of personnel trained and authorized to obtain Caution and Hold orders (TCEMC employees and contractors).
- Monitor AMI meter events on wall monitor and notify personnel of critical alarms.
- Post planned outages and create IVR calls as appropriate when scheduled maintenance is happening.
- Maintain sectionalizing database, receiving reports for new and serviced devices and complete excel worksheet. Process Recloser maintenance reports, add maintenance numbers and post info to spreadsheet including company numbers.
- Demonstrate understanding of temporary back feeding and perform back feeds when required by operations.
- Assist with writing instructions on new procedures and add them to training books when needed.
- Maintain SCADA Events and Reliability records monthly.
- Perform operational tasks as directed such as ground blocks, non-reclosing, hot-line tag, and remote open/close, coordinating with operations personnel when performing such tasks.
2. OTHER DUTIES:
- Keeps supervisor informed of all activities. Perform other duties and special projects assigned by the VP – Engineering & Operations or Chief Executive Officer.
- Answers all member inquiries promptly or refers them to the proper authority at the cooperative. Always makes every effort to be courteous to members and to do all possible to develop their support for the cooperative.
- Conduct oneself in a manner that demonstrates a commitment to Tri-County Electric, its management, and the Board of Directors while maintaining a harmonious working relationship with all Cooperative personnel.
- A high degree of integrity, pleasant disposition and extreme tact are essential. Must be able to oversee numerous assignments simultaneously with good judgment and discretion. All decisions and actions must be made in the best interest of the Cooperative regardless of the circumstances.
- Keeps informed about the cooperative’s policies, plans, and programs.
- Learns and complies with all Tri-County Electric safety rules and regulations.
3. EXTERNAL RELATIONSHIPS:
- Members: Does everything possible in the position to give the member superior service and answers or refers all customer inquiries promptly.
- Agencies (State Electrical Inspection Agencies, D.O.T., local governments, other): Exchanges information relating to easements, permits, fees and processes.
- Other Utilities (phone, cable, water, gas, etc.): Communicates and verifies plans and arrangements.
- Consultants, Construction Contractors, and Vendors: Exchanges information as directed and creates appointments as appropriate.
- NRECA/TVPPA/KAEC/TECA: Communicates with and participates in training provided by national, regional, and state organizations as requested.
- Electricians and Building Contractors: Assists the engineering process for design of new construction, advises of cooperative policies and procedures.
4. EDUCATION:
Associates degree in Computer Science, Communications or technical field is preferred. Additional training in spreadsheets and database methodologies is desired. Must be able to perform statistical calculations. Experience above the minimum may be substituted for a portion or the entire education requirement.
5. EXPERIENCE:
AT least three years of experience in an administrative, engineering, or dispatch operations environment with emphasis in engineering and operations desired. Education above the minimum requirement may be substituted for all or a portion of the experience requirement.
6. JOB KNOWLEDGE:
Must be able to acquire within a reasonable time span a knowledge of cooperative policies as they relate to customer service. Must be familiar with terminology and standards used in utility engineering and operations and have a working knowledge of system operation as it pertains to outage management and field engineering and operations.
7. ABILITIES AND SKILLS
Must be proficient in the use of computers, spreadsheets, databases, and word processing. Must be able to conduct a variety of activities which require a high degree of accuracy and attention to detail. Must have superior verbal and written communication skills and be able to deal with a variety of people under different circumstances.
8. WORKING CONDITIONS
Normal shift hours consist of 5 PM – 7 AM weekdays, weekends, and holidays. Overtime and irregular hours will be required. There will be a rotating shift and holiday schedule with all Control Center Operator positions.
After an offer of employment has been made, a physical examination and drug test will be required.
revised March 5, 2025
